About 18 months ago, Industry front runners started making way for Open X Ecosystems that enabled them to share resources and data to accelerate innovation and deliver superior customer experience. COVID -19 catalyzed the need for banks to prime for open banking platform.
Time has come for Banking 4.X - A boundary busting era in which banking is embedded on customer's lifetime experience and made invisible. Continuously evolving landscape, cutting-edge competition, and rising customer expectations have become a general thumb rule to adapt to in almost every industry including banking & financial institutions. This is why many banking and insurance service providers have to keep up with the new trends to tend to their cstomers promptly.
Customer experience (CX) in banking & insurance is one of the most important aspects of every strategic approach to meet the demands of their customers. Banks and financial institutions need to be digitally transformed to deliver a consistent experience whether it is online or oine.
The CX Transformation - BFSI Edition is a private, invitation-only hybrid event customized for senior CX and digital leaders from Banks, Financial Institutions and Insurance Companies. Just like our in person CX events, this Hybrid event provides an exclusive, interactive, high-level platform for the exchange of ideas, best practices and timely perspectives during these turbulent times. We’re bringing you exclusive knowledge from industry leaders
Just Some of Unique Elements of The CX Transformation - BFSI Edition A Complete unique CX event exclusively designed for Banking, Financial Institutions and Insurance companies
Gain insights into cutting edge technology and connect through networking opportunities
Reach the industry's most top decision makers and iconic brands
Partner with CXT and engage with influential companies and be recognized as a industry leader
Join us as we showcase how the CX is changing and transforming across dierent verticals
CEO & Founder
EVP & Head Group Marketing, Customer Experience, Emirates NBD
Amin Shaukat Ali
VP Customer Experience
Insights & Performance,
First Abu Dhabi Bank
VP Customer Care & Experience, Mashreq Bank
Head of Customer Experience & Process Digitization, Commercial Bank of Dubai
Director Customer Service, DAMAN - National Health Insurance Company
Chief Marketing, Digital & CX Officer , AXA Gulf
Head Digital Initiatives, Daman - National Health Insurance Company
Learn from senior-leadership representing the top manufacturers and distributors that deliver content relevant to your job function in a TED style format.
Informal discussions with your peers moderated by an industry innovator. You choose the roundtable based on your interests and have actual conversations that produce actionable takeaways.
An integral part of your agenda is the one-to-one consultative business meetings with leading solution providers. You choose who you want to meet based on the solutions your business needs. This unique aspect of the CX Transformation Summit - BFSI Edition serves to simplify and save you time for sourcing new technology solutions
Leveraging the valuable group of executives all in one place, we incorporate structured time into your agenda to ensure you meet with the attendees you most want to
Carefully selected topics that inspire controversy and generate passionate opinions from the participating speakers.
With the current pandemic, we understand that safety is a big concern for all. Here are the health and safety measures that everyone will need to follow at the CX Transformation Summit 2021:
Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting
You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible
All information points and registration will be completely contactless. The venue will be disinfected regularly.
All our staff will be trained to follow all the health & safety guidelines and rules for the venue.
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom