DUBAI | 8 September 2021

The Banking 4.X Revolution is here

About 18 months ago, Industry front runners started making way for Open X Ecosystems that enabled them to share resources and data to accelerate innovation and deliver superior customer experience. COVID -19 catalyzed the need for banks to prime for open banking platform.

Time has come for Banking 4.X - A boundary busting era in which banking is embedded on customer's lifetime experience and made invisible. Continuously evolving landscape, cutting-edge competition, and rising customer expectations have become a general thumb rule to adapt to in almost every industry including banking & financial institutions. This is why many banking and insurance service providers have to keep up with the new trends to tend to their cstomers promptly.

Customer experience (CX) in banking & insurance is one of the most important aspects of every strategic approach to meet the demands of their customers. Banks and financial institutions need to be digitally transformed to deliver a consistent experience whether it is online or oine.

Why Attend

CX Transformation Summit

The CX Transformation - BFSI Edition is a private, invitation-only hybrid event customized for senior CX and digital leaders from Banks, Financial Institutions and Insurance Companies. Just like our in person CX events, this Hybrid event provides an exclusive, interactive, high-level platform for the exchange of ideas, best practices and timely perspectives during these turbulent times. We’re bringing you exclusive knowledge from industry leaders

Just Some of Unique Elements of The CX Transformation - BFSI Edition A Complete unique CX event exclusively designed for Banking, Financial Institutions and Insurance companies


Gain insights into cutting edge technology and connect through networking opportunities


Reach the industry's most top decision makers and iconic brands


Partner with CXT and engage with influential companies and be recognized as a industry leader

Topics at CXT

Join us as we showcase how the CX is changing and transforming across dierent verticals

Meet the

Envisioned Speakers

Keep an eye out for more expert #CXT21 keynote speakers – coming soon. Write to us at [email protected] for speaking opportunities.


Faran Niaz

CEO & Founder
CX Future

Vikram Krishna

EVP & Head Group Marketing, Customer Experience, Emirates NBD

Amin Shaukat Ali

VP Customer Experience Insights & Performance,
First Abu Dhabi Bank

Richa Madan

VP Customer Care & Experience, Mashreq Bank

Talreja Sonea

Head of Customer Experience & Process Digitization, Commercial Bank of Dubai

Rajesh Dhomse

Director Customer Service, DAMAN - National Health Insurance Company

Caroline Bertrand

Chief Marketing, Digital & CX Officer , AXA Gulf

Vineet Chaparala

Head Digital Initiatives, Daman - National Health Insurance Company


What to expect at
CX Transformation Summit

Fireside Chats/ Presentations

Learn from senior-leadership representing the top manufacturers and distributors that deliver content relevant to your job function in a TED style format.


Informal discussions with your peers moderated by an industry innovator. You choose the roundtable based on your interests and have actual conversations that produce actionable takeaways.

Consultative Business Meetings

An integral part of your agenda is the one-to-one consultative business meetings with leading solution providers. You choose who you want to meet based on the solutions your business needs. This unique aspect of the CX Transformation Summit - BFSI Edition serves to simplify and save you time for sourcing new technology solutions

Networking With Peers

Leveraging the valuable group of executives all in one place, we incorporate structured time into your agenda to ensure you meet with the attendees you most want to

Panel Discussions

Carefully selected topics that inspire controversy and generate passionate opinions from the participating speakers.

Practicing safety

CX Transformation Summit

With the current pandemic, we understand that safety is a big concern for all. Here are the health and safety measures that everyone will need to follow at the CX Transformation Summit 2021:

Social distancing

Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting

Personal hygiene

You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible

Event hygiene

All information points and registration will be completely contactless. The venue will be disinfected regularly.

Staff hygiene

All our staff will be trained to follow all the health & safety guidelines and rules for the venue.

What our

Attendees say

Series Sponsors

Register for #CXT21


Mohamed Sarfaraz

[email protected] +91 7259298786


Shabnam Shanaz

[email protected]